Terms of Service

Last Updated: February 2025
Effective Date: February 2025
Document Version: 2.0

1. Introduction

These Terms of Service ("Terms") set out the rules for using the Comms Centre web application and related services (the "Service"), owned and operated by Seifert Consulting LTD (Company number: 15699499).

Registered Office Address:
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

2. Definitions

  • "We," "Us," "Our" — Seifert Consulting LTD, the company behind Comms Centre.
  • "You," "Your," "User" — anyone who accesses or uses the Service, whether as an individual or on behalf of an organisation.
  • "Service" — the Comms Centre web application at app.commscentre.io, including all features, tools, integrations, and content available through it.
  • "Content" — anything you upload, create, store, or share through the Service, including text, files, images, audio, video, and documents.
  • "AI Features" — any functionality within the Service that uses artificial intelligence to generate, edit, suggest, or analyse content.
  • "Account" — your registered user account on the Service.
  • "Tenant" — an organisation or workspace set up within the Service, which may include multiple user accounts.

3. Eligibility and Acceptance

3.1 Who Can Use the Service

You must be at least 18 years old to use the Service. By signing up, you confirm that:

  • You are at least 18 years of age.
  • You have the legal authority to agree to these Terms.
  • If you are signing up on behalf of an organisation, you have the authority to bind that organisation to these Terms.
  • All information you provide to us is accurate and up to date.

3.2 Changes to These Terms

We may update these Terms from time to time. When we make significant changes, we will let you know by:

  • Posting the updated Terms on our website.
  • Sending an email to registered users.
  • Showing a notice within the Service.

If you continue using the Service after changes take effect, you are agreeing to the updated Terms. If you disagree with any changes, you should stop using the Service and close your account.

4. What the Service Does

4.1 Overview

Comms Centre is a communications content management platform designed to help teams and individuals:

  • Capture and organise content ideas (Swipe File).
  • Plan and schedule content across multiple channels (Content Calendar).
  • Manage media and PR events.
  • Collaborate on content creation and approval.
  • Generate and refine content using AI-powered tools.
  • Transcribe audio and video recordings.
  • Create and export documents and strategies.
  • Integrate with third-party tools like Google Drive and Canva.

4.2 AI-Powered Features

The Service includes AI features that can generate, suggest, edit, and analyse content. These features are powered by third-party AI models (currently Anthropic Claude). Important things to understand about AI Features:

  • AI output is not guaranteed to be accurate, complete, or suitable for any particular purpose. You are solely responsible for reviewing, editing, and approving all AI-generated content before using or publishing it.
  • AI Features may produce different results each time, even with the same input.
  • We do not guarantee that AI-generated content will be free from errors, bias, or inaccuracies.
  • You must not rely on AI Features for legal, medical, financial, or other professional advice.
  • AI models are provided by third parties and may be updated, changed, or discontinued outside our control.
  • Your content may be sent to third-party AI providers for processing. No client data is used by us or our AI providers for training, fine-tuning, or improving AI models. We use Anthropic's API, which has a zero-training policy on API data — meaning your content is processed by the model and is not retained or learned from by the AI provider. See Section 9 for the full list of third-party providers.
  • The AI model itself does not learn or retain data between requests. However, the Service maintains a "Working Memory" for your workspace that stores preferences, guidelines, voice and tone settings, and learnings discovered from your interactions. This workspace context is sent to the AI with each request to improve the quality and relevance of outputs for your specific needs.
  • All workspace context belongs to you. It is stored securely within the database as part of your Tenant's data, isolated from all other clients by Row Level Security, and you can view, edit, export, and delete it at any time through the Service. When you delete it, it is gone — it is not retained by the AI model or anywhere else.
  • Workspace context only benefits your specific workspace. It is never shared with, visible to, or used to improve outputs for any other client.

4.3 Transcription Features

The Service offers audio and video transcription powered by AssemblyAI. Transcriptions are generated automatically and may contain errors. You are responsible for reviewing transcription output for accuracy.

4.4 Service Availability

We aim to keep the Service running smoothly, but we cannot promise:

  • Uninterrupted or error-free operation.
  • Any specific uptime percentage.
  • Immediate resolution of technical issues.

We may need to:

  • Carry out scheduled or emergency maintenance.
  • Make changes to features or functionality.
  • Temporarily suspend access to the Service.
  • Discontinue features or the entire Service with reasonable notice.

5. Your Account

5.1 Registration

To use the Service, you need to create an account. You agree to:

  • Provide accurate and complete information when registering.
  • Keep your account information up to date.
  • Keep your login credentials secure and confidential.
  • Tell us straight away if you suspect unauthorised access to your account.

5.2 Account Security

You are responsible for:

  • Everything that happens under your account, whether or not you authorised it.
  • Keeping your password strong and not sharing it with others.
  • Logging out when you are finished, especially on shared devices.

We offer additional security features such as two-factor authentication (2FA) via email. We strongly recommend enabling these features.

5.3 Account Roles and Permissions

Accounts may have different permission levels (such as Admin, Collaborator, or Client). Admins and Collaborators with appropriate permissions may be able to access, modify, or delete content and settings within a Tenant. You agree that actions taken by authorised users within your Tenant are your responsibility.

5.4 Account Termination

By you: You may close your account at any time by contacting us at support@commscentre.io.

By us: We may suspend or terminate your account if:

  • You breach these Terms.
  • You engage in fraudulent, illegal, or harmful activity.
  • We are required to do so by law.
  • Your account has been inactive for an extended period (we will give you notice first).
  • We discontinue the Service.

6. Your Content

6.1 Ownership

You own all Content you upload to the Service. We do not claim ownership of your Content.

6.2 Licence You Grant Us

By uploading Content, you grant us a limited licence to:

  • Store, process, display, and transmit your Content as needed to provide the Service.
  • Send your Content to third-party service providers (such as AI models and transcription services) where you use features that require this.
  • Access your Content to provide technical support when you request it.
  • Use anonymised and aggregated usage analytics (such as feature adoption and performance metrics, which cannot identify you, your organisation, or your Content) to improve the Service. To be clear: this refers to understanding how the platform is used, not training AI models on your Content.

This licence lasts only as long as your Content is stored on the Service, and ends when you delete your Content or close your account (subject to any legal retention requirements and backup cycles).

6.3 Your Responsibilities

You are solely responsible for:

  • The accuracy, legality, and appropriateness of all Content you upload.
  • Making sure you have the right to use and share any Content you upload.
  • Obtaining any necessary permissions, licences, or consents.
  • Reviewing and approving any AI-generated or AI-edited content before use.
  • Complying with all applicable laws and regulations, including those relating to advertising, communications, and data protection.

6.4 Content Removal

We may remove Content that:

  • Violates these Terms or applicable law.
  • Infringes on intellectual property or other rights.
  • Is harmful, offensive, or inappropriate.
  • Poses a security risk.

We will try to notify you before removing Content where possible, but we are not required to do so in urgent situations.

6.5 Backups

You are responsible for keeping your own backups of your Content. While we take reasonable steps to protect data, we are not liable for any loss of Content. We strongly recommend you regularly export or back up important data.

7. Acceptable Use

7.1 What You Can Do

You may use the Service for lawful business and professional purposes in accordance with these Terms.

7.2 What You Must Not Do

You agree not to:

  • Use the Service for anything illegal or to help others do anything illegal.
  • Upload content that infringes intellectual property rights, contains malware, or is harmful.
  • Try to access parts of the Service you are not authorised to use.
  • Interfere with, disrupt, or overload the Service or its infrastructure.
  • Use bots, scrapers, or automated tools to access the Service without our written permission.
  • Impersonate any person or organisation.
  • Collect other users' information without their consent.
  • Use the Service to send spam or unsolicited messages.
  • Attempt to reverse engineer, decompile, or extract source code from the Service.
  • Use AI Features to generate content that is illegal, harmful, deceptive, or violates the rights of others.
  • Circumvent any usage limits, security measures, or access controls.
  • Resell, sublicence, or commercially redistribute the Service or any part of it without our written permission.

8. Intellectual Property

8.1 Our Property

The Service itself — including its design, code, features, branding, documentation, and all underlying technology — is owned by Seifert Consulting LTD and protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or create derivative works based on any part of the Service without our prior written consent.

8.2 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, we may use them freely without any obligation to you. You are not required to provide feedback.

9. Third-Party Services

9.1 Services We Use

The Service integrates with and relies on third-party services, including:

Provider What It Does
Supabase Database, authentication, file storage, real-time features, and serverless functions
Anthropic (Claude) AI-powered content generation, editing, and analysis
AssemblyAI Audio and video transcription
Resend Email delivery (notifications, 2FA codes, alerts)
Render.com Application hosting and infrastructure
Google Drive / Google Docs Document creation and storage (optional integration you connect)
Canva Design creation (optional integration you connect)

For legacy accounts, we may also use:

Provider What It Does
Airtable Database (being phased out in favour of Supabase)
Vercel Blob File storage (being phased out in favour of Supabase Storage)

9.2 Your Responsibility

When you connect optional integrations (such as Google Drive or Canva), you are authorising us to interact with those services on your behalf using the permissions you grant. You should review the terms and privacy policies of those services.

9.3 Limitation

We are not responsible for:

  • The availability, performance, or reliability of third-party services.
  • Changes to third-party terms, pricing, or functionality.
  • Any loss or damage caused by third-party service failures or changes.
  • The data handling practices of third-party providers, which are governed by their own policies.

10. Fees and Payment

10.1 Pricing

Some features of the Service may require a paid subscription. We will clearly communicate:

  • What fees apply and what they cover.
  • Billing frequency and payment methods.
  • Any changes to pricing (with reasonable advance notice).

10.2 Payment Terms

  • Fees are charged in advance unless stated otherwise.
  • All fees are non-refundable unless required by law or our refund policy says otherwise.
  • If you do not pay, we may suspend or terminate your access.
  • We reserve the right to change pricing with at least 30 days' notice.

10.3 Free Access

We may offer free access to certain features or during trial periods. Free access:

  • May be limited in functionality or duration.
  • May be modified, restricted, or discontinued at any time without notice.
  • Does not guarantee continued free access in the future.

11. Disclaimers

11.1 The Service Is Provided "As Is"

To the fullest extent permitted by law, the Service is provided on an "as is" and "as available" basis. We make no warranties or representations, express or implied, including but not limited to:

  • Fitness for a particular purpose.
  • Merchantability or satisfactory quality.
  • Accuracy, reliability, or completeness of any content or feature.
  • That the Service will be uninterrupted, timely, secure, or error-free.

11.2 AI Disclaimer

AI-generated content is provided for informational and assistive purposes only. We do not warrant that AI outputs will be accurate, complete, original, non-infringing, or suitable for any purpose. You use AI Features entirely at your own risk. We expressly disclaim all liability for any decisions, actions, or content based on AI-generated output.

11.3 Transcription Disclaimer

Automated transcriptions may contain errors. We do not guarantee the accuracy of transcribed content. You must review all transcriptions before relying on them.

12. Limitation of Liability

12.1 Cap on Liability

To the maximum extent permitted by law, our total liability to you for any and all claims arising out of or relating to the Service or these Terms shall not exceed the total amount you paid to us for the Service in the 12 months immediately before the event giving rise to the claim. If you have not paid anything, our maximum liability is £100.

12.2 Exclusion of Certain Damages

To the maximum extent permitted by law, we shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages.
  • Loss of profits, revenue, business, or anticipated savings.
  • Loss of data or Content (including through deletion, corruption, or service failures).
  • Loss of goodwill or reputation.
  • Costs of procuring substitute services.
  • Damages arising from your use of AI Features, including any reliance on AI-generated content.
  • Damages arising from third-party service failures, changes, or outages.

12.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Any other liability that cannot be excluded or limited under English law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Seifert Consulting LTD, its directors, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of the Service (including AI Features and integrations).
  • Content you upload, create, publish, or distribute through or using the Service.
  • Your breach of these Terms.
  • Your violation of any law, regulation, or third-party right.
  • Any dispute between you and a third party relating to Content or the Service.
  • Your use of optional integrations (such as Google Drive or Canva).

14. Data Protection

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data.

We process personal data in accordance with:

  • The UK General Data Protection Regulation (UK GDPR).
  • The Data Protection Act 2018.
  • Our Privacy Policy.

By using the Service, you acknowledge that your Content may be processed by third-party services (including AI providers and transcription services) as described in Section 9.

15. Termination

15.1 What Happens When Your Account Ends

When your account is terminated (by you or by us):

  • Your right to use the Service stops immediately.
  • We may delete your account, Content, and associated data after a reasonable notice period (typically 30 days), unless we are required by law to retain it.
  • You should export any Content you wish to keep before termination.

15.2 Survival

Sections that by their nature should continue after termination will survive, including: Intellectual Property (Section 8), Disclaimers (Section 11), Limitation of Liability (Section 12), Indemnification (Section 13), and Governing Law (Section 16).

16. Governing Law and Disputes

16.1 Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

16.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16.3 Good Faith Resolution

Before bringing any legal proceedings, both parties agree to try to resolve the dispute through good faith negotiation for at least 30 days.

17. General

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Security Policy, form the entire agreement between you and us regarding the Service. They replace any previous agreements or understandings on this subject.

17.2 Severability

If any part of these Terms is found to be unenforceable, the rest of the Terms remain in full effect.

17.3 No Waiver

If we do not enforce any part of these Terms, that does not mean we are giving up our right to enforce it in the future.

17.4 Assignment

You may not transfer or assign your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

17.5 Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, cyberattacks, government actions, or internet infrastructure failures.

17.6 Notices

You can contact us at:

  • Email: support@commscentre.io
  • Post: Seifert Consulting LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

We may send notices to the email address associated with your account.

18. Contact Us

General inquiries: info@seifert-consulting.com
Support: support@commscentre.io
Website: https://commscentre.io

Company Name: Seifert Consulting LTD
Company Number: 15699499
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Document Version: 2.0
Next Review: February 2026

By using Comms Centre, you confirm that you have read, understood, and agree to these Terms of Service.